Total Operations Processing System Samples †MyAssignmenthelp.com

Question: Discuss about the TOPS- Total Operations Processing System. Answer: According to the case study, British Rail purchased a new computer system for improving the performance of its freight operations known as TOPS- Total Operations Processing System. The TOPS clerks provided real-time information of the operations happening on site. Moreover, the implementation of TOPS enabled the individuals to report resources accurately. TOPS- the advanced technology software helped in solving the issues of personnel, industrial relations, technical and managerial problems. These factors contributed to the successful implementation of TOPS (Camison and Villar-Lpez 2014). Further, British Rail implemented a task force approach in which a small group of people are together to accomplish a short-term task. It helped the employees of British Rail in developing collaborative relationships in a strategic and coordinated way. British rail could address the issues with their hands-on-experience. However, the mobile task force also faced issues such as dissatisfaction. There were employees whose contributions and contributions went unrewarded (Kotter 2012). Context and culture are important in organizational change. Every organization undergo different degree of the change. Changing the culture is directly linked with power and leadership. Based on the case study, British Rail employees offered different levels of support and commitment towards the organization. However, there were different levels of encouragement, motivation and training required to get adapted to the changes made by themanagement in the operations. The change strategy might fail if the change strategy is incompatible with the culture and context (Camison and Villar-Lpez 2014). From the case study, it is evident that the market must have been save if the TOPS system was implemented before. Themanagement faced certain resistance by the employees while working with the advanced technology TOPS. Therefore, it must be a lesson for the organizations that before bringing change, the employees must be trained with the working of software so that they can readily accept change (Kotter 2012). References Camisn, C. and Villar-Lpez, A., 2014. Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of business research, 67(1), pp.2891-2902. Kotter, J., 2012.Change Management vs. Change Leadership What's the Difference?. [online] YouTube. Available at: https://www.youtube.com/watch?v=2ssUnbrhf_U [Accessed 21 Mar. 2018].